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Terms & Conditions

Last updated on: 07-04-2026

These Terms and Conditions ("Terms") constitute a legally binding agreement between PENGVIN.IN ("we", "us", "our") and you ("you", "your", "customer") regarding the use of our website and purchase of our products.

By accessing our website and placing an order, you agree to be bound by these Terms along with our Privacy Policy, Shipping Policy, and Refund Policy.

1. Use of Website

  • You agree to provide accurate, current, and complete information during registration and purchase.

  • You are responsible for maintaining the confidentiality of your account details.

  • Any misuse of the website may result in termination of access.

2. Products & Services

  • We offer women’s clothing with a focus on premium fabrics, soft silhouettes, and embroidery designs.

  • Product images are for representation purposes; slight variations in color or design may occur.

  • We reserve the right to modify or discontinue products without prior notice.

3. Pricing & Payments

  • All prices are listed in INR (₹) and may include applicable taxes.

  • Payments are processed securely via trusted payment gateways (such as Cashfree Payments).

  • We are not responsible for payment failures caused by third-party providers.

4. Shipping & Delivery

  • Orders are processed within 1–3 business days.

  • Delivery timelines typically range from 5–7 business days depending on location.

  • Delays may occur due to unforeseen circumstances.

5. Returns & Refunds

  • Returns or exchanges are accepted within 7 days of delivery.

  • Items must be unused, unwashed, and in original condition with tags intact.

  • Refunds will be processed only after inspection of the returned product.

  • Refund timelines may vary depending on the payment method.

6. Order Cancellation

  • Orders can be cancelled within 24 hours of placement.

  • Once the order is processed or shipped, cancellation may not be possible.

7. Intellectual Property

  • All content on this website (images, logos, designs, text) is owned by PENGVIN.IN.

  • Unauthorized use or reproduction is strictly prohibited.

8. Limitation of Liability

  • We do not guarantee that the website will be error-free or uninterrupted.

  • We shall not be liable for any indirect or consequential damages arising from use of our website or products.

9. Third-Party Links

  • Our website may contain links to third-party websites.

  • We are not responsible for their content, policies, or practices.

10. Governing Law

  • These Terms shall be governed by the laws of India.

  • Any disputes shall be subject to the jurisdiction of courts in Bengaluru Urban, Karnataka.

11. Changes to Terms

  • We reserve the right to update or modify these Terms at any time without prior notice.

  • Continued use of the website constitutes acceptance of the updated Terms.

12. Contact Information

For any queries or concerns, please contact us at:

  • Email: pengvin.in@gmail.com

  • Phone: +91 9187068710

  • Address: 272, BHEL Layout, RR Nagar, Bangalore, Karnataka, India

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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